Night Auditor
Job Description
About us
Loch Lomond Golf Club is one of the world’s finest private members golf clubs. It sits on the “bonnie bonnie banks” of Loch Lomond, amidst breathtaking scenery but within easy reach of Glasgow and Stirling. Our 7095-yard parkland course was designed in 1994 by Tom Weiskopf and Jay Morris and is a truly special place to develop your career – offering wonderful opportunities to learn and grow within a professional team.
Sitting at the heart of our estate is Rossdhu House, a Georgian mansion now home to the clubhouse, where breakfast lunch and dinner is served in our Spikes Bar or halfway house, or more formal dining in private spaces or at special events. The Club also boasts accommodation, with 53 individually designed suites spread across the clubhouse, and surrounding lodges and cottages. As well as world class golf, our Members and guests can also enjoy traditional outdoor pursuits, from boating on the loch, pheasant shooting and stalking as well as river and loch fishing and hill walking. Or for indoor relaxation our five-star spa set within a beautiful walled garden offers an extensive holistic treatment menu, thermal pools and a gym.
Some work here permanently to develop a career in golf and hospitality, some work only seasonally across the busy summer months, while others work part time and flexibly around personal commitments or studies. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to discussing shift patterns and to suit your needs.
What’s in it for you
We want all our team to feel appreciated for their hard work. As well as a competitive salary (we are proud to be a Living Wage Employer) you will have access to the following benefits whilst working with us at the Club:
- Free employee meals
- Pension scheme
- Life assurance
- Enhanced holiday entitlement of 30 days rising with service
- Enhanced maternity, and paternity leave with service
- Cycle to Work Scheme
- Refer a friend bonus scheme
- Discounted winter gym membership available, as well as discounted spa treatments, golf, country pursuits, car valeting, floristry services and also on retail products
- Long service awards
- Vibrant social, charity and wellbeing events
- Employee Assistance Programme, offering lifestyle and wellbeing support and counselling via a confidential helpline
- We can also offer fully funded, work-based training and development which includes everything from apprenticeships, structured work experience and supported scholarships through to supervisory and management development programmes, specialist craft training, and formal qualifications up to HND and degree level
Scope of the Role
Reporting to the Night Manager, and working directly with a small team of concierge/security our night auditors are responsible for supervising reception operations during nighttime hours, providing front desk services, acting as a key communicator across the operation and completing daily financial and accounting reports. The role combines guest service with basic accounting duties to ensure a smooth transition between business days.
Tasks
- Greet, check in, and check out members and guests
- Co-ordinate transportation needs
- Handle enquiries, requests, and feedback
- Answer phone calls
- Balance and reconcile daily financial transactions
- Prepare and distribute daily revenue and occupancy reports
- Audit and post room accommodation and additional charges accurately
- Monitor security cameras, and co-ordinate fire and health and safety checks
- Act as a key support to the emergency incident response should an unplanned evacuation be necessary
- Ensure the reception areas are clean, organized, and ready for daytime operations
Requirements
- Previous hospitality/customer service experience
- Excellent numerical skills and attention to detail
- Strong communication and organisational skills
- Experience of working nights is an advantage
Diversity Statement
We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees giving priority only to qualities andskills required for each role. We aim toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and all the assistance and adjustments we can.
