Network Operations Analyst (Graduate)

I.T. & Communications
West Lothian
May 3, 2026
Permanent
Urgent

Job Description

Job Title: NOC Analyst (Graduate) – Day & Night Shift Rotation


Location: Bathgate


Salary: Up to £28,000 + benefits


Type: Full-time, permanent In person Day & Night shift


The Role

At Inbound Talent, a recruitment agency specialising in the LEO satellite and connectivity sector, we are currently recruiting on behalf of our client’s Network Operations Centre (NOC). Our client is an authorised Starlink reseller, one of the leading providers in the UK, with a global operational footprint. They are seeking a Graduate NOC Analyst to join their established support team. This role is based on site at their Bathgate office and operates on a 12 hour shift pattern, covering both day and night shifts.


Responsibilities

  • Act as part of a night shift NOC team supporting a critical client base
  • Provide first line and escalated technical support alongside Network Engineering and Service Delivery teams
  • Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
  • Log and manage faults and service requests within the company’s CRM system
  • Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
  • Work within strict SLAs to ensure timely resolution of issues
  • Ensure accurate handover of outstanding issues between shifts
  • Keep customers informed of progress and maintain clear, up to date system records
  • Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
  • Liaise with third party engineers and suppliers to support fault resolution
  • Provide remote support, configurations, and link checks for field engineering teams
  • Actively monitor networks using network monitoring tools
  • Escalate issues appropriately to third party suppliers when required
  • Operate within an ITIL aligned service environment


Requirements

  • Proven experience working in a NOC or supporting enterprise networks
  • Eligibility for SC Clearance
  • Experience with Low Earth Orbit (LEO) solutions (advantageous)
  • Exposure to Ubiquiti solutions (advantageous)
  • Ability to perform consistently in a high-pressure, SLA-driven environment
  • Strong attention to detail and excellent communication skills
  • A customer focused approach alongside solid technical capability


Benefits

  • Private medical insurance
  • On site parking
  • Company pension
  • Non-contractual annual bonus based on personal and company performance

Location

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