Multi-Channel Complaints & Escalations Advisor (Hybrid)

Job Description

A leading recruitment agency seeks a Customer Complaints Advisor to manage escalated customer issues across various channels in Glasgow. This role emphasizes exceptional customer experiences, ensuring timely resolutions. Responsibilities include handling complaints, engaging with customers via phone and online, and promoting digital self-service options. Candidates should have significant experience in high-volume B2B environments, strong communication skills, and the ability to work independently. Hybrid working options are available.