Mobile Funeral Arranger

Job Description

Mobile Funeral Arranger

£26,266 per annum (£13.47 per hour) plus benefits

Full time 37.5 hours per week, Monday-Friday, 8:30am-4:30pm

Mobile role covering approx. 8 funeral homes across North Glasgow

You can apply for this job on your mobile in a few simple steps – no CV required.

You’ll need a full manual UK driver’s licence for this job.

What you’ll do

• travel to meet clients and build and maintain positive relationships with the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• ensure that the funeral home – both inside and outside – is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issue
• use digital systems and devices (computers, tablets, phone applications) to accurately manage client documentation, funeral arrangements and invoicing
• refer regulated work, such as selling and informing clients about our funeral plans, to the Funeral Plan Arrangers team
• assist in manual handling of coffins and in the care and preparation of the deceased (preparing for viewing – hair, make up, etc.; moving the deceased and other general responsibilities)
• update client management applications, entering accurate and timely information to keep records up to date

What you’ll bring

• a full UK driving licence and access to a vehicle
• ability to work confidently on your own-whether traveling to client meetings or independently managing a branch when needed
• good communication skills, able to communicate clearly with clients and colleagues in writing and verbally
• ability to confidently work with numbers and perform basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• keen eye for detail and accuracy, ensuring regulatory policies and processes are adhered to
• good IT skills, able to use a range of technology devices and systems and quickly learn new applications
• passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided)

Why Co op?

At Co op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive. That’s why you’ll also receive:

• 30% off Co op branded products and 10% off other brands in our food stores all year round, plus discounts on other Co op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme offering confidential advice and support 24 h a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream – a money management app that gives you a percentage of your pay as you earn it

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.