Michael Page Technology

November 22, 2023
£27553 - £27553

Job Description

This is for all Service Desk Analysts looking to secure a 2 year FTC within part of the UK Government body.

Client Details

Part of the UK Government body.


  • Assist in 1st and 2nd line support for the Office 365 applications
  • Supporting Inhouse applications – training will be given
  • General support tickets/phone calls
  • To be the Service Desk point of contact for the Edinburgh office.
  • Support internal IT projects as and when they occur alongside the Service Desk Manager.
  • Ensure all calls, incidents & service requests to the Service Desk are responded to in accordance to agreed SLAs and logged on the call logging system or assigned to the appropriate resolver group.


  • Experience of working in an IT Support or Service Desk role.
  • Proven knowledge of Microsoft Office with a focus on Office365 and MS Teams.
  • Experience deploying end user devices ie laptops, tablets, mobile phones.
  • Excellent Customer Service/Stakeholder Management skills.
  • Positive and Proactive Persona.
  • Proven interest in IT Support and the willingness to develop new skills within this function.

Job Offer

  • Excellent development opportunities via training and working closely with the Service Desk Manager.
  • Secure position within a secure organisation.
  • Opportunity to become permanent after 2 year FTC.
  • Excellent benefits and pension.