Merkur Slots Team Member – Part Time – Millfield

Job Description

Position: Team Member – Part Time

Hours per week: 18

Pay Rate: £12.84 – £13.84 per hour

Night Rate: £13.84 per hour (23:00-06:00)

About the role

You will work as a Team Member at MERKUR Slots, ensuring customers receive a welcoming and high quality gaming experience. You will perform housekeeping, service rounds, monitor customer behaviour, assist with administration, support promotions, and maintain brand presentation standards.

Key responsibilities

• Maintain venue housekeeping standards, cleaning equipment, floors, walls, and surfaces.
• Provide service rounds and refreshments following brand guidelines.
• Monitor customer actions and behaviour, reporting suspicious or disruptive conduct.
• Assist with administration to 100% accuracy.
• Support promotions to run smoothly and successfully.
• Deliver customer service in line with company standards and achieve customer satisfaction.
• Own and resolve problems, escalating appropriately per the complaints policy.
• Log customer interactions in accordance with policies.
• Maintain personal presentation and adhere to dress code.
• Impart product knowledge to enhance customer journey and enjoyment.
• Understand and apply safeguarding policies and challenge harassment, victimisation, or discrimination.

Qualifications and experience

• Excellent communication and people skills.
• Experience delivering outstanding customer service in retail, hospitality, or gambling environments.
• Flexible and able to work on a rota basis including weekends and bank holidays.
• Ability to work independently and as part of a team.
• Willingness to learn and develop.
• Attention to detail.
• Industry and compliance training will be provided.

Benefits

• 28 days holiday (including bank holidays)
• Quarterly bonus scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance
• Discounts with high street retailers and restaurants via the benefits portal
• Employee assistance programme

Equal Opportunity Statement

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. We are committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.