Job Description
Job Title: Membership Services Administrator
Location: Ayr
Pay Rate: 24 per hour
Hours: Monday to Friday, 9:00am – 5:00pm
Overview:
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.
Key Responsibilities:
- Act as the first point of contact for membership enquiries via phone, email, and in person
- Maintain and update membership records accurately within internal systems
- Process new memberships, renewals, cancellations, and amendments
- Handle member queries and resolve issues in a timely and professional manner
- Support the coordination of member communications, events, and engagement activities
- Assist with reporting, data management, and general administrative duties
- Ensure compliance with data protection and organisational policies
Requirements:
- Previous experience in an administrative or customer service role
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office and database systems
- Ability to manage workload effectively and meet deadlines
- A proactive and professional approach to work
Desirable:
- Experience working with membership organisations or CRM systems
- Familiarity with data handling and reporting
What We Offer:
- Consistent weekday working hours (no weekends)
- Supportive and collaborative working environment
- Opportunity to contribute to a valued membership-based organisation
If you are a motivated administrator with a passion for delivering excellent service, we would love to hear from you.
To Apply:
Please submit your CV role.
