Member Experience & Sales Lead- Bear Glasgow Location

Job Description

Member Experience & Sales Lead- Bear Glasgow Location

Job Category: MEMBER SERVICES

Requisition Number: MEMBE002935

• Posted : January 27, 2026
• Full-Time

Locations

Showing 1 location

Bear-Glasgow Family YMCA
Newark, DE 19702, USA

Description

Ensure every youth and teen we serve is on a pathway to success

Improve the health and wellbeing of every individual and family we serve

Unite communities and inspire service to others

Full benefits package including Dental, Vision & Health Insurance

Generous PTO vacation, 12 paid holidays, and sick leave

Free Nationwide Y Membership for your Household

12% Employer-Funded Retirement Plan upon meeting eligibility

Learning and development workshops

Career advancement opportunities

Staff Discounts on Programs & Services and more!

Hourly Rate: $15.50-$23.29; Final compensation is based on factors such as skills, qualifications, and experience.

• Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
• Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value driven conversations.
• Develop and deliver training on YMCA products and services.
• Develops strategies to motivate staff and achieve sales and retention goals.
• Implement Welcome Center procedures.
• Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
• Represent the YMCA at Community Outreach events (may include nights and weekends).

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent
• Two (2) years of sales, customer service and/or related experience.
• Must be able to work occasional evenings and weekends.

Preferred Qualifications

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.