Medical Secretary/Receptionist

Job Description

The Cathcart Street Practice
8 Cathcart Street
AYR
KA7 1BJ

Closing date – 28th August 2026

We are looking for an experienced, enthusiastic, and highly organised Medical Secretaryto join our friendly and busy practice. This is a dual-role position, combining medical secretarial responsibilities with front-of-house reception duties, making it ideal for someone who enjoys a varied workload and providing excellent patient care.

Hours:

27 hours over 3 days (Monday, Wednesday & Friday)

Key Responsibilities Medical Secretary Duties

• Typing of clinical correspondence, referrals, and reports.
• Managing patient referrals and appointments.
• Liaising with hospitals, consultants, and other healthcare professionals.
• Maintaining accurate patient records and ensuring confidentiality at all times.
• Managing incoming correspondence and supporting the clinical team with administrative tasks.

Reception Duties

• Welcoming patients in a professional and friendly manner.
• Booking and managing appointments.
• Answering telephone calls and responding to patient enquiries.
• Registering new patients and updating patient records.
• Processing prescriptions and general administrative tasks.
• Ensuring the reception area remains organised and welcoming.

About You

The successful candidate will have:

• Previous experience as a Medical Secretarywithin a GP practice or healthcare setting (essential).
• Experience working on a busy reception desk.
• Excellent typing and IT skills.
• Knowledge of medical terminology.
• Strong organisational skills with the ability to prioritise workload.
• Excellent communication and interpersonal skills.
• A professional, compassionate, and patient-focused approach.
• The ability to work independently as well as part of a team.
• Experience with clinical systems such as EMIS, SystmOne, or similar is desirable.

What We Offer

• A supportive and friendly working environment.
• Ongoing training and development opportunities.
• Competitive salary.
• NHS Pension (where applicable).
• Generous annual leave entitlement.

If you are an experienced Medical Secretary looking for a varied role that combines secretarial and reception responsibilities, we would love to hear from you.