Maintenance Assistant

Job Description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesEnsure the hotel is maintained in a first-class condition and be fully conversant with the company quality standardsCollaborate with colleagues in all departments to elevate the overall guest experience consistentlyOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementPerform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriateFull knowledge of the fire procedures of the hotel, as laid down in the fire planAdhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessmentUtilise all relevant systems correctly to complete tasks in a timely mannerComplete any other reasonable request made by a member of the management team or a supervisorPerson SpecificationGenuine passion for delivering memorable moments to guestsPositive approach to changing service environments and prioritiesPro-active with a hands-on approach to delivering consistent resultsEmbrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiativeFriendly team player with the ability to work effectively and efficiently with othersA confident communicator willing to make suggestions for improvements, and open to feedback from colleaguesEngaged with hotel initiatives to support the local communityMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsCustomer reviewsAchieving agreed KPIsFulfilment of the job skills checklistCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerAvailable Ongoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingTeam Coach’Come Join Us’ Guest Care trainingOpportunity to apply for internal development programmes, such as:o Junior Chef Development programmeo Graduate programmeo Level 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Maintenance Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Maintenance Assistant?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!