Lamplighters, Supervisor

Job Description

COME AND JOIN US

We are currently seeking an experienced and customer focused Bar Supervisor to join our Bars team

The on target earning potential for this role is £40,717 / per annum – comprising a base salary of £30,717 plus a qualified estimate of £10,000 per annum in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

For the past century we’ve been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, and retaining our Michelin Guide – One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and to suit everyone.

Here’s a bit more detail on what we see you doing in this role:

• Be fully aware of the day’s reservations, VIPs, members, residents, special requests, and operational priorities before service begins.
• Be the main point of welcome for guests arriving at Lamplighters.
• Greet each guest warmly and confidently, creating an immediate sense of occasion.
• Ensure the guest feels guided, hosted, and cared for from the very first interaction.
• Engage naturally in conversation, storytelling, and sharing knowledge about the venue, menus, drinks, and current happenings.
• All seeing, you’ll maintain full awareness of daily reservations, VIPs, members, residents, special requests, and operational priorities ahead of service.
• Acting as the primary point of contact for all guests arriving at Lamplighters, you’ll deliver a warm, confident welcome to every guest, creating an immediate sense of occasion.
• Ensuring each guest feels guided, valued, and well cared for from their very first interaction, engaging naturally through conversation and storytelling, sharing knowledge of our venue, menus, drinks, and promotions.
• Liaising closely with our Host team and The Spence management team to facilitate guest movement and a smooth journey across our outlets.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we’re looking for:

• As the first point of contact for our guests, you’ll deliver a warm and seamless arrival experience at Lamplighters, setting the tone for exceptional service throughout their visit.
• Ensuring members and regular guests are recognised and made to feel personally valued, demonstrating attentiveness to their individual preferences and creating an immediate sense of occasion.
• Engaging naturally in conversation and storytelling, offering expert knowledge of our hotel, menus, drinks, and current happenings, with fantastic insight into the vibrant Edinburgh cultural and hospitality scene.
• Anticipating guest needs throughout service, ensuring a consistently smooth, attentive, and intuitive experience from arrival through to departure at Lamplighters.
• Maintaining a calm, organised presence during busy service periods, proactively supporting the wider team to deliver seamless operations and exceptional guest experiences at all times.
• All seeing, you’ll expertly manage bespoke requirements for our VIPs, members, residents, and any special requests, alongside the key operational priorities ahead of service.
• Liaising closely with our Host and The Spence management teams to facilitate guest movement and a smooth journey across our outlets.
• Highly motivated and possessing an immense sense of pride in your work; you’re passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.

What’s in it for you: Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• A generous ‘refer a friend’ scheme.

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 – £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few.

Investment in your development and wellbeing

• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive around £10,000 in addition to their annual salary.

If you are our next Lamplighters, Supervisor, please forward your most recent CV to us today!