L1 Service Desk Analyst – Customer-Driven IT Support

Job Description

XMA is recruiting an L1 Service Desk Analyst to join our Livingston team. You will be the first point of contact for customers, logging and resolving tickets, and providing timely updates while following ITIL-based processes.

This role suits someone who thrives on helping users and resolving issues quickly in a busy IT environment. You’ll join a skilled team in a leading UK technology partner, with opportunities for growth, training, and a supportive culture focused on service excellence for