JIRA Business Analyst / SME

Job Description

Key responsibilities

• Take ownership of JIRA design thinking processes
• Gathering and analysing Security Expertise and Advisory user requirements, translating them into technical JIRA specifications
• Recommending JIRA fields, features, workflows, automation, and configurations to optimise use of the tool
• Supporting wider Cyber and Operational Resilience teams in enhancing JIRA adoption, including creating workflows for teams not currently using JIRA but wishing to implement it
• Enhancing JIRA dashboards, reports, and filters to meet reporting needs
• Identifying opportunities to improve interconnectivity among Cyber and Operational Resilience teams through JIRA features
• Ensuring JIRA aligns with agile practices and methodologies across the directorate
• Providing training and support to JIRA champions within the directorate
• Collaborating with the ERP (Enterprise Risk Planning) Product Group, which manages JIRA administration, to implement technical changes for Security Expertise and Advisory and Cyber and Operational Resilience projects

Skillset Sought

• Skilled in configuring and customizing JIRA projects, workflows, and fields
• Strong understanding of agile methodologies
• Self-motivated, results-driven – Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Experience with JIRA plugins and add-ons is a plus