IT Support Technician

I.T. & Communications
Lanarkshire
June 6, 2026
Permanent
Urgent

Job Description

IT Support Technician

Pearson Carter is currently working with a leading construction and structural engineering organisation looking to hire an IT Support Technician to provide day to day technical support across the business. This is a hands on role where you’ll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business critical systems.

Get in touch if you are looking for your next opportunity!

Responsibilities

  • Act as the first point of contact for IT support via phone, email, and face to face interactions.
  • Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
  • Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
  • Set up and configure desktops, laptops, mobile devices, and user accounts.
  • Support networking issues including Wi Fi, VPN, DNS, and IP connectivity.
  • Manage the onboarding and offboarding process, including account creation and device setup.
  • Maintain accurate asset registers, documentation, and ticket records.
  • Liaise with third party vendors and escalated complex issues when required.
  • Assist with routine IT maintenance, patching, audits, and system checks.

Experience

  • 3 years’ experience in a 1st and/or 2nd line IT Support role.
  • Strong experience supporting Windows 10/11 and Microsoft 365 environments.
  • Hands on experience managing Active Directory users and permissions.
  • Strong troubleshooting skills across hardware, software, and network related issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritise workloads effectively.

Desirable

  • Experience working with virtual machines.
  • Knowledge of IT management tools such as ManageEngine.
  • Experience with Group Policy administration.

Location

This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model.

How to Apply

Please apply ASAP with your CV to be considered for this position. You can also get in touch with me on or .

Location

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