IT Support Specialist

I.T. & Communications
Midlothian
July 26, 2026
Permanent
Urgent

Job Description

Responsibilities

  • Act as the primary point of contact for day to day user support, managing requests efficiently through to completion.
  • Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
  • Maintain Edinburgh HQ office technology, including network infrastructure (Wi Fi, LAN), conference room AV setups, and ISP coordination.
  • Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
  • Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.

Requirements

  • Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high growth tech environment.
  • Comfortable managing a multi OS environment (both macOS and Windows) using MDM platforms alongside.
  • Solid understanding of core networking infrastructure (Wi Fi/LAN) and automated endpoint deployment.
  • Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance.
  • Process driven mindset with an appreciation of structured service requests and change management processes.
  • A proactive problem solver and collaborative communicator who is eager to automate and scale operations.
  • Nice to Have: Experience working within structured ITSM frameworks (Jira Service Manager or similar).
  • Exposure to IT automation, scripting, or automated software delivery tools.
  • Experience maintaining IT systems compliance in alignment with security frameworks such as PCI DSS or SOC2.
  • Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes.
  • Working knowledge of Google workspace / applications.

Core Competencies

Demonstrates expertise in IT Operations and Systems Administration, with a strong focus on user support, multi OS management, and network infrastructure maintenance. Proficient in managing IT compliance and security frameworks while fostering collaboration and process driven improvements.

Location

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