Job Description
This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem-solving skills and the ability to manage technology-related support efficiently.
Client Details
A highly successful business
Description
- Provide first-line IT support, including troubleshooting technical issues and resolving user queries.
- Maintain and update IT systems and infrastructure to ensure smooth operations.
- Assist in the installation and configuration of hardware and software.
- Monitor system performance and implement improvements where necessary.
- Ensure security protocols and data protection measures are adhered to.
- Collaborate with the technology team to support projects and system upgrades.
- Document and maintain records of IT processes and solutions.
- Provide training and guidance to staff on IT systems and tools.
Confidently support Windows, Apple and Android devices.
Support retail store devices such as Tablets, PED, Tills, Label Printers etc.
Demonstrate confidence in managing basic Windows Server administration.
Possess a strong understanding of networking fundamentals, including IP
addressing, DNS, DHCP, and basic troubleshooting of network issues.
Ensure compliance with security requirements such as GDPR and PCI DSS.
Install, configure, and support modern productivity tools such as, but not limited
to Microsoft Office 365, Teams, SharePoint etc.
Good understanding and adhere to strict compliance of IT security best
practises to protect the business against cyber threats.
Conduct hardware and software inventory, documentation, and licensing
compliance.
Collaborate with other IT teams, vendors, and stakeholders to implement new
technologies and solve complex problems.
Create and update technical documentation, user manuals, and training
- materials.
Profile
A successful IT Support Role should have:
- Proven experience in IT support or a related field
- A strong understanding of computer systems, networks, and software applications.
- Excellent problem-solving skills and attention to detail.
- Good communication skills to assist and train non-technical staff.
- Ability to work effectively both independently and as part of a team.
- A proactive approach to identifying and resolving technical issues.
- Relevant IT certifications or qualifications are desirable
Job Offer
- A competitive salary up to 35,000 per annum.
- A permanent contract within a reputable company in the retail industry.
- Opportunities to develop your skills and advance your career in technology.
- An engaging and supportive work environment.
