IT Service Delivery Leader Mentor Teams & Drive Excellence

Job Description

Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction.

The ideal candidate will lead by example, mentor team members, and deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies.