IT Manager (Contact Centre)

I.T. & Communications
Glasgow
September 14, 2025
Permanent
Urgent

Job Description

IT Manager

Glasgow Full-time

We’re looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.

What you’ll do

  • Lead and inspire the IT team.
  • Manage IT budgets, suppliers, and governance.
  • Oversee infrastructure, cloud, and unified communications.
  • Drive a cyber security-first mindset and maintain key accreditations.
  • Act as the final escalation point for IT services.
  • Deliver projects that enable business efficiency and growth.

What we’re looking for

  • 10+ years in IT, with 5+ in leadership.
  • Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
  • Strong knowledge of cloud/on-prem infrastructure & security frameworks.
  • Proven ability to manage projects, suppliers, and stakeholders.
  • A confident leader with excellent communication skills.

Ready to lead IT strategy and delivery? Apply now through Cactus Search –

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