IT Helpdesk Advisor – First-Line Support & Growth Path

Job Description

Capgemini in Inverness is seeking a Customer Service Advisor to act as the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

You will respond via phone, email and web chat, log requests, and guide customers or escalate where needed. The role offers training and a pathway into technology with a supportive team at Capgemini Inverness.