IT Helpdesk Advisor – 4 on/4 off, Nights & Days

Job Description

Capgemini in Inverness is seeking a Customer Service Advisor to act as the first point of contact for clients, handling 1st line IT queries via phone, email, or web chat. The role operates on a 4 on/4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days) with scope for progression as part of a larger service desk team.

You’ll log requests, provide troubleshooting guidance, and escalate complex issues to specialist teams.