IT Field Engineer

Engineering
Glasgow
August 18, 2026
Permanent
Urgent

Job Description

  • Provide 2nd line support and take ownership of technical issues

  • Investigate root causes and deliver timely resolutions

  • Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software

  • Build relationships with client stakeholders and the client’s IT team

  • Maintain accurate records of incidents, solutions, and best practices

  • Prepare reports on trends, recurring issues, and process-improvement recommendations

  • Stay current with technologies, trends, and industry best practices

  • Identify opportunities to improve service delivery, streamline processes, and optimize the client’s IT environment

  • Support T-Tech’s key client and deliver exceptional technical service

Requirements

  • Previous experience in a 2nd line support role, preferably in a fast-paced environment

  • Proficient knowledge of IT systems, including hardware, software, networks, and servers

  • Strong analytical and problem-solving skills with the ability to think critically under pressure

  • Excellent communication and interpersonal skills to interact with clients and team members

  • Ability to prioritize and manage multiple tasks simultaneously and meet deadlines

  • IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable

Core Competencies

Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues, maintaining accurate incident records, and delivering exceptional technical service. Proficient in analyzing trends and recommending process improvements to enhance service delivery.

Highest-signal resume keywords

  • 2nd Line Support Experience

  • IT Systems Proficiency

  • Analytical Problem-Solving Skills

  • ITIL Certification

  • Excellent Communication Skills

Hard Skills

  • Troubleshooting

  • Network Support

  • Server Management

  • Application Support

  • Hardware Support

  • Software Support

  • Incident Management

  • Process Improvement

  • Critical Thinking

  • Time Management

Soft Skills

  • Interpersonal Skills

  • Client Relationship Building

  • Team Collaboration

  • Task Prioritization

  • Pressure Management

Certifications & Qualifications

  • ITIL

  • CompTIA

  • Microsoft Certifications

Industry Keywords

  • Technical Support

  • Service Delivery

  • IT Environment Optimization

  • Best Practices

  • Incident Records

Location

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