IT Apprenticeship

Job Description

Are you ready to support learners globally? Join RM, a pioneer in education technology since 1973, creating solutions that impact over 20 million students worldwide.

Responsibilities

• Provide a single point of contact for all end user software support requests and resolve technical issues across telephone, live chat or self service.
• Prioritise, progress and monitor incidents and requests to ensure resolution within agreed service levels.
• Maintain and fill knowledge gaps through the creation and identification of knowledge articles.
• Proactively identify problems and opportunities for automation and efficiency.
• Actively engage in a culture of continual service improvement.

Benefits & Conditions

My Work offers office based colleagues multi location and hybrid working options. The role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

• Competitive salary and core benefits including private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels.
• Performance related bonus for eligible roles.
• Optional voluntary benefits such as additional annual leave, dental plan, health assessment, cycle to work scheme, and referral bonus.

We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment.

We strive to build a diverse workforce and create an inclusive and welcoming environment for all. If you require additional support with your application or interview, contact .

Unfortunately, we are unable to offer visa sponsorship for this role.