IT Analyst

Job Description

Salary: £30,000 – 30,000 per year

Requirements

• Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment
• Typically 1-2 years experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration
• Experience supporting users with varying levels of technical knowledge
• Good understanding of Windows Operating Systems and Microsoft 365 applications
• Experience performing basic Active Directory tasks, including user creation, password resets and group membership management
• Knowledge of basic networking concepts, including DNS, DHCP and IP addressing
• Experience configuring and troubleshooting laptops and desktop devices
• Ability to create and maintain clear documentation and accurate records
• Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand knowledge
• Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy
• Comfortable working with third-party support providers
• Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required
• Ability to commute to Garelochhead within approximately 45 minutes to one hour

Responsibilities

• Provide day-to-day support for our IT infrastructure and end users
• Resolve and escalate technical issues in a timely manner
• Monitor systems to ensure security measures remain effective against cyber threats
• Support the administration and maintenance of business systems and IT services
• Manage the ordering, configuration and deployment of end-user hardware
• Liaise with third-party software, hardware and support providers
• Maintain technical documentation, records and recovery procedures
• Support IT projects, including coordinating implementations when required
• Assist with backup management and system recovery planning
• Identify and resolve potential compatibility issues across our IT environment
• Ensure IT policies and change management processes are followed

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365

More

We are a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Based at a site close to Faslane in Garelochhead, Helensburgh, you will join a small, friendly IT team focused on delivering reliable, secure and fit for purpose technology services that support the wider business. We offer a £30,000 basic salary, 30 days holiday plus bank holidays, the option to buy or sell up to 5 additional days of annual leave, a pension scheme with up to 15% employer contribution, and a hybrid working pattern with Mondays to Thursdays on site and Fridays working from home. This role supports around 300 users across a varied, multi site organisation and offers the opportunity to develop your infrastructure skills in a hands on environment.

last updated 25 week of 2026