Intraday Scheduling & Real-Time Optimisation Lead

Job Description

M&G Life is seeking a Scheduling & Real Time Optimisation Manager to lead a high performing resource planning function across Contact Centre, Complaints, Back Office and support services, translating forecasts into executable schedules while dynamically managing intraday performance.

The role sits at the intersection of Strategic Planning and Operations, with responsibility for short term scheduling, realtime decisions, and data driven reporting to improve customer outcomes and service