Insurance Administrator

Job Description

Location: Brighton and Peacehaven, New Priory Vets Contract: Part-Time, Permanent

We are seeking a part time Insurance Administrator to join our friendly and supportive veterinary hospital team, working across our Brighton and Peacehaven sites. Our Brighton Clinic is based within our flagship hospital in central Brighton. The clinic provides a comprehensive range of general practice veterinary services including medicine, surgery, radiography, CT, ultrasound and dentistry along with the support of nursing clinics – all bolstered by excellent hospital facilities.

Patients of our Brighton clinic can also benefit from the on site support of Brighton Veterinary Referrals if additional expertise is required. Our beautiful Peacehaven Clinic delivers advanced general practice services to clients on the coast, but clients also benefit from the skill sets and facilities available at the Brighton hospital if required.

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How you’ll make a difference

This is a transitioning role, created to ensure a smooth handover as our current Insurance Administrator gradually reduces their hours ahead of retirement. Full training and support will be provided during this period.

You will play a vital role in supporting our clinical and client care teams by managing insurance claims efficiently and compassionately. Responsibilities will include:

Key Responsibilities

• Processing and submitting veterinary insurance claims
  Liaising with insurance companies, clients, and internal teams
• Ensuring accuracy and compliance with insurer requirements
• Maintaining organised and up-to-date claim records
• Providing clear, empathetic communication to clients throughout the claims process

This is a part-time position, working 15 hours per week to start, with the view of increasing to 30 hours per week within 6-12 months. What we are looking for

• Highly organised with excellent attention to detail
• Confident communicating with clients and external organisations
• Comfortable managing workloads independently
• Experienced in insurance administration and/or veterinary practice (preferred but not essential)
• Calm, professional, and empathetic in a client-facing environment

Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate.

How we’ll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

New Priory Vets, Brighton

The Deneway, London Road, Brighton, Brighton, BN1 8QR, United Kingdom