Inbound Telephony Advisor – First-Call Resolution Pro

Job Description

Harvey Nash Group is seeking a Customer Contact Inbound Telephony Advisor on an initial 12 month contract. The role is hybrid to Perth with 2 days on site. The position pays £19 per hour via umbrella and requires an urgent start with availability for the first 6 weeks.

Training will be provided to support a smooth onboarding. The successful candidate will handle inbound calls, resolve customer issues efficiently on first contact, and document interactions accurately using internal systems and