Hybrid Service Desk Analyst – First-Line IT Support

Job Description

A leading veterinary service provider in Dunfermline is looking for a Service Desk Analyst to provide frontline technical support. This full-time, hybrid position involves delivering first-time fixes, analysing complex issues, and collaborating with vendors to maintain service quality. Candidates should have strong IT skills, particularly in Windows 10 and Office 365, and a passion for customer service. Benefits include generous leave, CPD support, and flexible working arrangements.