Hybrid Global Technical Support Lead: ITIL Expert

Job Description

Pelion is seeking a Technical Support Lead to own a hands-on, externally facing support function. You will lead a small, geographically distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering.

The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing IoT connectivity platform.