Hybrid Broadband Support Technician – Troubleshoot & Connect

Job Description

GoFibre in Edinburgh (Hybrid) is seeking a Customer Technical Support Advisor to help customers with broadband issues. You’ll diagnose faults, guide customers through fixes, and provide clear explanations in plain English.

This hands-on role offers exposure to network troubleshooting, incident management, and career development within a fast-growing UK broadband provider. You’ll work across phone, email, web chat and ticketing systems, delivering a great customer experience while building your