Housing Options Officer

Call Centre / CustomerService
Lanarkshire
September 23, 2026
Permanent
Urgent

Job Description

Job Title: Housing Options Officer


Location: Chatham Kent


Contract: Temporary, 3 months


Pay: £21.54 per hour LTD


Working Pattern: Full-time, Monday to Friday


Working Style: Hybrid


Service Care Solutions are recruiting for a Housing Options Officer to join a busy Strategic Housing team in Medway. You will provide frontline housing advice, homelessness prevention and statutory homelessness casework, supporting residents to secure suitable and sustainable housing solutions.


Key responsibilities


  • Delivering housing options advice to customers at risk of, or experiencing, homelessness.


  • Completing homelessness assessments in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.


  • Producing and monitoring Personal Housing Plans, taking reasonable steps to prevent and relieve homelessness.


  • Managing a complex caseload, including carrying out investigations and making recommendations on the duties owed.


  • Preparing clear, legally robust Section 184 decision letters within required timescales.


  • Supporting customers to access social housing, private rented accommodation, supported housing and other appropriate housing options.


  • Completing affordability, welfare benefit and basic financial assessments, alongside referrals for debt, benefits and specialist support.


  • Working closely with landlords, Registered Providers, Social Care, health professionals and voluntary agencies to achieve positive outcomes.


  • Supporting households in temporary accommodation and helping to minimise length of stay through effective move-on work.


  • Maintaining accurate case records and documentation, ensuring GDPR compliance and accurate HCLIC reporting.


  • Responding appropriately to safeguarding concerns, domestic abuse and other vulnerabilities.



Essential requirements


  • Proven experience within homelessness prevention, housing options or statutory homelessness casework.


  • Strong working knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and relevant homelessness guidance.


  • Experience completing housing needs and affordability assessments, Personal Housing Plans and homelessness decisions.


  • Confident communicating with vulnerable customers in difficult or stressful circumstances.


  • Excellent case management, written communication and partnership-working skills.


Location

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