Job Description
Services Manager (Housing & Community Engagement
Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level?
We’re working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence.
This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives.
What You’ll Be Doing
-
Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services
-
Driving continuous improvement, innovation and value for money
-
Ensuring compliance with statutory and regulatory requirements
-
Developing and implementing policies, procedures and service improvement plans
-
Monitoring performance and reporting to senior leadership
-
Managing budgets and supporting long-term business planning
-
Building strong relationships with stakeholders and strategic partners
-
Supporting community engagement and tenant participation initiatives
-
Contributing to wider organisational strategy as part of the Senior Management Team
What We’re Looking For
-
Strong leadership/management experience within housing or a related sector
-
Excellent knowledge of customer service and/or housing management operations
-
Proven ability to deliver service improvements and manage performance
-
Understanding of regulatory compliance in housing
-
Strategic mindset with hands-on operational ability
-
Confident communicator and relationship builder
-
Passion for community impact and tenant-focused services
Why Apply?
Generous holiday allowance Chance to make a real difference in the community Supportive leadership team Opportunity to progress to a permanent role Strategic responsibility with autonomy to implement change
This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area.
Interested?
Apply now with your CV or email
Customer Services Manager (Housing & Community Engagement)
Salary: 40,234 – 43,530
Generous holidays + Opportunity to go permanent
Location: Glasgow
Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level?
We’re working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence.
This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives.
What You’ll Be Doing
-
Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services
-
Driving continuous improvement, innovation and value for money
-
Ensuring compliance with statutory and regulatory requirements
-
Developing and implementing policies, procedures and service improvement plans
-
Monitoring performance and reporting to senior leadership
-
Managing budgets and supporting long-term business planning
-
Building strong relationships with stakeholders and strategic partners
-
Supporting community engagement and tenant participation initiatives
-
Contributing to wider organisational strategy as part of the Senior Management Team
What We’re Looking For
-
Strong leadership/management experience within housing or a related sector
-
Excellent knowledge of customer service and/or housing management operations
-
Proven ability to deliver service improvements and manage performance
-
Understanding of regulatory compliance in housing
-
Strategic mindset with hands-on operational ability
-
Confident communicator and relationship builder
-
Passion for community impact and tenant-focused services
Why Apply?
Competitive salary: 40,234 – 43,530
Generous holiday allowance
Chance to make a real difference in the community
Supportive leadership team
Opportunity to progress to a permanent role
Strategic responsibility with autonomy to implement change
This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area.
Interested?
Apply now with your CV or email laura (url removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy.
