Housing & Customer Experience Lead (4-Day Week, Hybrid)

Job Description

Ark Housing Association Ltd is seeking an Assistant Director of Housing & Customer Experience to lead Housing, Neighbourhood and Customer Services across the Ark Group. This strategic, hands-on leadership role operates on a 4-day week with no loss of pay and is based at Lochside House, Edinburgh, Hybrid.

You will shape the customer-first agenda, drive regulatory compliance and performance, and develop high-performing teams while building partnerships with local authorities and stakeholders