Hotel Reservations Agent
Job Description
Overview
We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation, with a commitment of a minimum 2 weekends every month.
As part of our Reservations Team, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.
Responsibilities
- Handling guest enquiries by phone and email, providing accurate information and friendly assistance.
- Understanding the business and keeping up to date with hotels sales selling strategy, policy and promotions.
- Processing reservations efficiently, including new bookings, amendments, and cancellations.
- Managing room availability and ensuring all details are entered correctly into the reservation system.
- Liaising with reception, housekeeping, and other departments to ensure smooth guest arrivals and special requests.
- Supporting guests before their stay with confirmations, payment details, and any pre-arrival needs
- Identify opportunities to maximise revenue through up-selling.
Qualifications
- Someone with excellent communication skills who enjoys helping guests and providing warm, professional service.
- Strong organisational abilities with a keen eye for detail when managing bookings and guest information.
- A team player who can work efficiently in a fast-paced environment and adapt to changing demands.
- Confident using reservation systems and comfortable handling enquiries both over the phone and via email.
- Someone who is passionate about the travel industry and has previous experience in a similar role.
