Homebuyer Experience & Coordination Coordinator

Job Description

The Cala Group is seeking a Customer Service Coordinator in Scotland to support the delivery of high quality customer experiences after handovers of new homes. You will coordinate remedial works, manage a high caseload and act as a primary link between customers, contractors and internal teams.

Key duties include handling customer calls, coordinating repairs, maintaining CRM records and ensuring timely completion of tasks. A GCSE English background and strong communication are essential.