Job Description
Helpdesk Operator
(Temporary – Depending on performance, there’s a possibility of transitioning to a permanent position)
Salary: £13 per hour
Working Hours: 40 hours per week (Monday to Friday)
Location: Hybrid (3 days in office)
Holidays: 25 days + Statutory holidays
Start Date: Immediate
Are you a tech-savvy problem solver who loves helping others? Reed is seeking a dedicated Helpdesk Operator to join our client’s team. You’ll be the first point of contact for their employees, providing technical support and ensuring smooth IT operations.
As part of their team, you’ll enjoy:
- Working in a fast-paced, innovative environment
- A competitive salary and benefits package
- Continuous learning and development opportunities
- A modern, comfortable office space
- Being part of a supportive, inclusive team
Responsibilities:
- Respond to IT requests via phone, email, and live chat
- Troubleshoot hardware and software issues
- Assist with system upgrades and the roll-out of new applications
- Document technical knowledge in the form of notes and manuals
Qualifications:
- Proven experience in a helpdesk or IT support role
- Strong problem-solving skills
- Excellent communication skills
- Familiarity with remote desktop applications and helpdesk software
Ready to take the next step in your career? Apply today!
