Helpdesk operator

April 15, 2024
£24000 - £24000

Job Description

Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training?

Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site.

Location: Edinburgh

Salary: Competitive (up to 26,000 depending on experience)

Employment type: Full-time, permanent

Key benefits:

  • 40 hours per week
  • Employer pension
  • Company sick pay
  • Generous on call payment
  • Cycle to work scheme
  • Overtime rates

An average day will include the following:

  • Ensure customer SLAs are met
  • Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
  • Monitor engineer response to Quoted works to ensure return visits are logged and
  • completed
  • Assist with purchasing
  • Ensure timely processing of engineers quotes, reports and recommendations to
  • clients
  • Ordering goods and services
  • Liaising with Accounts managers and supervisors with regards to capacity, timing of
  • jobs and issuing work instructions
  • Liaise with engineers to keep informed of changes, abnormal travel
  • Upload and update client portals and clients frequently
  • Contribute to the operation of the out-of-hours telephone answering service,
  • ensuring messages are relayed and actioned in a timely manner
  • Compile customer invoicing for review by accounts

An ideal candidate will have:

  • Proven experience in a planning/scheduling role (essential)
  • CAFM experience, or similar with Facilities Management experience (essential)
  • Proficient in MS Office, particularly Word and Excel
  • Excellent organisational skills
  • Excellent interpersonal and customer relationship skills
  • Exceptional telephone manner
  • Proven ability to use initiative

An ideal candidate will be:

  • Flexible and patient
  • A team player
  • Able to understand complex information and demonstrate attention to detail
  • Remain professional and communicate strongly
  • A can-do attitude

If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle


Phone: (phone number removed)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.