Helpdesk Coordinator

Job Description

Seeking a highly organised and detail-focused FM Helpdesk Advisor with specialist expertise in Planned Preventative Maintenance (PPM) and advanced proficiency in Joblogic CAFM system. The ideal candidate will play a key role in ensuring the effective scheduling, coordination and compliance of our PPM programme. This role also requires a high level of competence with Microsoft Office and Google Workspace, as you will be responsible for managing calendar invites and scheduling appointments across multiple stakeholders.

Key Responsibilities PPM Coordination & Compliance

• Accurately log and schedule all PPM activities in Joblogic in line with contractual and statutory requirements (e.g. SFG20)
• Maintain and manage the PPM calendar with foresight, ensuring works are scheduled in good time and resources are confirmed
• Track PPM completion, ensuring all works are completed within SLA and es (escalate) issues where necessary
• Coordinate engineer and subcontractor attendance, ensuring access arrangements, permits and documentation are in place
• Ensure full audit trail of completed PPMs, with associated certification and service reports uploaded in Joblogic