We’re recruiting on behalf of a valued client in Glasgow for a Helpdesk Administrator role – a dynamic position that combines customer service and administrative support

Key Responsibilities:

• Be the first point of contact for all visitors, contractors, and stakeholders
• Manage visitor enquiries, escalating complex cases where necessary.
• Issue paperwork such as roof access permits, swipe cards, and keys to authorised personnel.
• Ensure all contractors are signed in/out and have completed the appropriate site induction.
• Liaise between customers and maintenance teams to schedule access for works.

What We’re Looking For:

• Strong communication skills and a positive, professional attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• High attention to detail.
• Previous experience in a reception, helpdesk, or facilities admin role is preferred.

Key Skills Required:

• MS Office
• CAFM system (Desirable)
• Proficient in record keeping

If you are interested in the role apply now.