Head of Service

July 11, 2024

Job Description

Service in leading the companies Service Division. The Head of Service will be responsible for over 250+ Service contracts and break fix calls with a turnover Circa. £3m. Leading a team of 15-18 Service Engineers, plus 5 office staff. The HOS will drive productivity, maximize efficiency, and deliver the highest levels of service. The role will involve overseeing daily operations, analysing performance metrics and job profitability including over responsibility for the Service Division profit and loss.

Office-based with regular travel to customer sites, they will have visible presence in the field creating and maintaining customer relationships. This role, will require a strong decision maker, providing clear direction, inspiring others, teamwork, and collaboration. Planning, and organizing is key as well embracing change and creating new more efficient processes as a new IT platform will be rolled out intimately. Ultimately, to deliver high-quality results that meet and exceed customer & Business expectations.

Head of Service Position Overview

Some of the key responsibilities and duties include;

  • Overall responsibility for the Byworth Service department
  • Direct line management Service team (field engineers & office staff)
  • Ownership of all Service Jobs
  • Maximising productivity and minimise costs
  • Overall responsibility for Service Profit and Loss
  • Maintain profit margins and hit revenue and growth targets
  • Promote and ensure safe working practices
  • Conduct goal setting and performance reviews
  • Ensure compliance with training
  • Manage van stock holding and engineer resources
  • Develop trainees
  • Investigate warranty claims
  • Complete management administration and reporting to the board

Head of Service Position Requirements

  • Previous roles held heading up and growing a demanding Service Division
  • Ability to review and understand Business Information and Data
  • Strong Commercial awareness
  • Experience with Field Service IT packages an advantage

Head of Service Position Remuneration

  • Salary and full package are open for negotiation (all based on experience)

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.