Job Description
Supporting the Hotel Manager and working closely with the Head of Operations and Resort Services teams, this post is integral to the day-to-day operations of the resort and requires meticulous attention to detail and the highest standards of fineness and cleanliness.
This is a hands-on housekeeping role that operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
Proactively lead the housekeeping team and ensure all buildings and facilities are maintained to the highest standard of cleanliness and are presented to a five-star standard at all times
Manage the housekeeping department including overseeing housekeeping activities and manage staff rotas in response to business fluctuations
Oversee and manage laundry stock control, in-room amenities supplies and stock
Ensure guest rooms, public areas, rest rooms and lounge areas are immaculate and ready for guests each day
Report any missing or damaged items, ensuring they are replaced and repaired
Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies
Undertake regular deep cleaning as part of an annual cleaning and maintenance programme
Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business
Train new housekeeping members and monitor external cleaning contractors
Undertake site-wide housekeeping and cleaning activities, including the office, maintenance buildings, and staff accommodation, when required
Work with management to identify operational improvements and efficiencies wherever possible
Manage the housekeeping budget and service provider agreements
Support the hotel management team with guest services including in-room amenities and enhancements, welcome gifts, turn-down (when required) and VIP in-room services
Assist hotel management with d cor maintenance and presentation including flower displays, fruit displays, cabinet displays and public areas
Any other duties or activities necessary to support management with the smooth operation of the business
Qualifying Criteria:
Housekeeping experience, ideally in a four- or five-star environment
Due to the scale of the site, driving is essential. A full clean driving licence is required
Meticulous eye for detail and demonstrable commitment to maintaining high standard
Excellent timing keeping and good organisational skills
Positive and flexible approach to work including weekend and evening shifts
Proactive with the ability to work with minimal supervision
Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.
AGY
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