Head of Customer Transformation & Change Delivery

Job Description

PRA GROUP, INC. is hiring a Head of Customer Transformation in Kilmarnock to lead delivery of customer change initiatives. This role focuses on implementing changes that improve customer outcomes and operational efficiency while ensuring compliance with FCA regulations.

The ideal candidate will have experience in leading change initiatives, strong stakeholder management skills, and the ability to work hands-on within a regulated environment. A commitment to ethical conduct and compliance with regulations is essential.