Head of Customer Experience & Insight

Job Description

The Scottish Federation of Housing Associations is seeking a Customer Experience Manager to lead strategic customer-facing services across Clyde Valley Group. You will ensure customer perspectives shape service design and operations.

This role involves managing the Customer Contact Centre and engaging with teams to improve services through customer insight. A strong commitment to equity and team culture development is essential. The position offers a competitive salary between £58,052 and £61,206, along with generous benefits and flexible working arrangements.