Guest Experience Leader – Front Office & F&B

Job Description

Hampton by Hilton Edinburgh West End is seeking a Front Of House Supervisor to oversee the Front Office and Food and Beverage teams. Responsibilities include managing the front desk, handling guest complaints, and ensuring a clean and welcoming environment. You will also play a vital role in training staff and maintaining high guest service standards.

The ideal candidate will have strong leadership and customer service skills, ensuring an exceptional guest experience while familiar with hotel policies and common systems.