Graduate Apprentice

Other
Renfrewshire
July 11, 2026
Permanent
Urgent

Job Description

Operational and Administrative Support

  • Act as a first point of contact for tenants, owners, and contractors providing accurate information and progressing routine enquiries to conclusion.
  • Conduct property, tenancy, and welfare visits, preparing clear notes and escalating issues appropriately.
  • Assist with pre-tenancy checks, allocations processes, and tenancy sign-up documentation.
  • Record, monitor, and follow up maintenance issues, ensuring timely resolution and effective communication with tenants and contractors.
  • Support compliance activities including gas safety, electrical checks, and other statutory requirements by maintaining accurate records and monitoring due dates.
  • Prepare routine reports, letters, and documentation for managers, committees, and external bodies.

Information Management & Record Keeping

  • Maintain accurate digital and paper records in line with WHA’s retention schedules and GDPR requirements.
  • Collate and analyse routine data to support service delivery, performance monitoring, and audit requirements.
  • Act as a reliable source of information for colleagues on administrative processes and system use.

Service Improvement & Policy Support

  • Assist in the development, review, and updating of policies, procedures, and guidance documents.
  • Identify opportunities to streamline administrative processes and improve customer experience.
  • Contribute to project work and organisational initiatives as required.

Teamwork & Collaboration

  • Work collaboratively with colleagues across departments during rotational placements.
  • Represent WHA at meetings and events, including occasional evening meetings.

Management Committee

  • As part of the development within this role, the candidate should join and partake in all training as a volunteer committee member of AN other RSL.
  • Time for training and attending meetings will be covered as part of this job role with WHA.

Additional Responsibilities

  • To attend and, where necessary, represent WHA at meetings with external organisations and individuals, including evening meetings as required.
  • To contribute to the general development and wider activities of WHA, as a member of the staff team and to act at all times in the best interests of WHA.
  • To ensure compliance with our IT and GDPR policies and retention plans and schedules.

Closing date for applications: Monday 20th July 2026, 08:00

Full salary & employment details

Job Title: Graduate Apprentice

Location: Paisley with Hybrid working to accommodate studying

Job Type: 4 years – Full Time with study time incorporated

Grade: EVH grade 4 PA11 – 5 PA14

Salary: £29,427

Hours: 35 per week

Email address:

Location

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