Global VP: Complaints Strategy & Controls

Job Description

Testing Site – JPMC seeks a Head of Global Complaints, Strategy and Controls – Vice President to own end-to-end complaints across all Financial Services products and journeys, and to lead first-line operational controls across Banking Operations. You will build global teams, drive regulatory liaison, and embed conduct and customer-centric outcomes.

Responsibilities include defining strategy, governing the lifecycle, handling high-risk escalations, and advancing automation and remediation