Global Technical Support Lead – ITIL & Escalations

Job Description

Pelion in Glasgow is seeking a Technical Support Lead to own and scale our externally facing support function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering.

The role demands a hands on problem solver with customer focus, end to end ownership and a proactive approach to continuous improvement.