Global Complaints Specialist: End-to-End Case Ownership

Job Description

JPMorgan Chase & Co. in Edinburgh is seeking a Global Complaints Specialist to own end-to-end cases, deliver fair and timely outcomes, and support vulnerable customers. You will gather facts, identify root causes, and drive improvements while collaborating with cross-functional teams across the bank.

You will manage inquiries by phone, chat and email, meet three-day targets, and write clear, formal communications to customers, executives and regulators as needed.