FRONT OF HOUSE & VISTOR SERVICE ASSISTANT

Hospitality & Tourism
Comhairle Nan Eilean Siar
July 8, 2026
Permanent
Urgent

Job Description

FRONT OF HOUSE & VISTOR SERVICE ASSISTANT

Calanais, United Kingdom Posted on 01/07/2026

We are looking for friendly, enthusiastic, and customer-focused people to join our Visitor Services Team. We have opportunities across admissions, retail, and catering, with various hours and working patterns available.

ROLE OVERVIEW

The Calanais Visitor Centre has undergone an ambitious £10.1 million redevelopment and has reopened in the summer of 2026 as a world-class, 5-star visitor attraction and a thriving community hub. The Front of House & Visitor Services Assistant plays a key role in creating a welcoming and positive experience for all visitors, ensuring the smooth day-to-day operation of admissions, retail and café services, delivering excellent customer service, and enhancing the overall visitor experience.

Reportsto: Visitor Operations Manager

DirectReports: N/A

WHO WE’RE LOOKING FOR

The Calanais Visitor Centre is looking for enthusiastic, friendly and customer-focused people to join our team during our busy visitor season from July to October.

This is more than just a seasonal job. It is an opportunity to become part of an exciting new chapter in the story of one of Scotland’s most iconic heritage sites.

This role would suit people who:

  • Are looking for seasonal or flexible employment.
  • Enjoy meeting people and providing exceptional customer service.
  • Take pride in creating a warm, welcoming and inclusive environment for every visitor.
  • Would like to gain experience working within a nationally important heritage attraction.
  • Enjoy working as part of a friendly, supportive team.
  • Are adaptable, reliable and happy working in a fast-paced environment where no two days are the same.

We welcome applications from people at every stage of their career.

  • a student looking for valuable work experience,
  • returning to work after a career break,
  • looking for additional seasonal income,
  • semi-retired or retired and wanting to remain active,
  • changing career,
  • or simply looking for meaningful work within your local community,

Above all, we are looking for people who share our values of respect, kindness, teamwork and pride in delivering an outstanding visitor experience. Previous experience is valuable, but equally important is your attitude, willingness to learn, and enthusiasm for helping visitors create lasting memories of Calanais.

REQUIREMENTS

  • Welcoming visitors to the centre and to the café.
  • Use the EPoS system to sell admission tickets and retail merchandise.
  • Check in-group bookings and pre-booked visits.
  • Contribute to achieving commercial revenue targets.
  • Undertake cash handling and end-of-day banking procedures in line with policies.
  • Maintain a well-stocked and well-presented retail and café area.
  • Process stock deliveries.
  • Support events and public programmes.
  • Monitor visitor spaces reporting any health and safety issues or defects to the Visitor Operations Manager.
  • Respond calmly to emergencies or incidents, following established procedures and policies.
  • Assist in daily opening and closing procedures.
  • Use coffee machines and other equipment in accordance with the manufacturer’s instructions, following internal procedures.
  • Preparation of a range of basic menu items following established method and recipes.
  • Ensure a prompt service taking orders and serving drinks / refreshments.
  • Ensure rotation of stock and safe storage of food in accordance with food safety regulations, legislation and internal policies and procedures.
  • Be helpful and knowledgeable about the site, the Standing Stones and the surrounding area.
  • Contribute ideas to improve service, increase revenue, and enhance the visitor experience.
  • Undertake First Aid responsibilities and Fire Marshall duties as required.

PERSON SPECIFICATION ESSENTIAL SKILLS AND EXPERIENCE

  • Excellent customer service skills.
  • Previous experience working in a café or catering environment.
  • Ability to engage confidently with visitors of all ages and backgrounds.
  • Ability to work well under pressure.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Excellent team working skills with ability to work under your own initiative.
  • A flexible approach to working hours throughout the week, Monday-Saturday including Bank Holidays and some evenings.

DESIRABLE SKILLS AND EXPERIENCE

  • Gaelic language skills.
  • Food hygiene certificate.
  • Barista trained.
  • Enthusiasm for heritage and history of the site.

At Calanais, every role matters. Whether you are welcoming visitors, serving coffee, preparing food, assisting in the shop or supporting behind the scenes, every member of our team contributes equally to the experience our visitors receive. We believe in treating everyone with the same respect, supporting one another, celebrating success together and creating a workplace where everyone feels valued.

Location

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