front of house manager


Job Description

front of house manager full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks

  • £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week

  • dedicated 4-week training programme

  • internal progression opportunities fully funded apprenticeship programmes to support your growth

  • £14 – £25 of free food allowance on every shift

  • 50% discount at wagamama + 30% off all other trg brands with family and friends

  • pension scheme + 28 days holiday

  • kintsugi wellness access to councillors, cycle to work scheme, discounted gym + leisure

  • family friendly policy any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

  • financial wellbeing support access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for

  • an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

  • a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

  • able to understand financial performance of your restaurant

  • experienced in managing labour and rotas

  • a passionate leader with experience of managing your teams performance and development

  • you care about creating an inclusive environment where your team feel respected + that they belong

  • a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different

be you, be wagamama

wagamama is proudly part of disability confident

100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way