Job Description
Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers.
Client Details
The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.
Description
- Respond to customer inquiries via phone, email, and online platforms in both French and English.
- Provide accurate product and service information to customers in a timely manner.
- Resolve customer issues and complaints with professionalism and efficiency.
- Process orders and ensure accurate and timely delivery coordination.
- Maintain detailed and up-to-date records of customer interactions.
- Collaborate with internal departments to address customer needs effectively.
- Support the sales team with customer-related tasks and follow-ups.
- Contribute to continuous improvement initiatives within the customer service department.
Profile
A successful French Speaking Customer Service professional should have:
- Fluency in both French and English, with excellent written and verbal communication skills.
- Previous experience in customer service within the industrial/manufacturing sector is advantageous.
- Strong organisational and problem-solving skills.
- Proficiency with standard office software and customer management systems.
- A customer-focused approach and a keen eye for detail.
Job Offer
- Competitive salary of 27,000
- Hybrid working
- Private healthcare
- Permanent contract offering job stability.
- Proficiency in additional European languages-especially German or Italian-would be a strong advantage and is preferred for this role.
