Fraud Officer – Scotland

Job Description

Job summary

Within the Counter Fraud, Compliance and Debt Directorate (CFCD), we work to reduce fraud, error, and debt, to protect the public purse.

As a Fraud Officer, youll be at the forefront of tackling fraud within the benefits system, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry, and taking corrective action on benefit awards where necessary.

We offer a role where you can learn, progress, and maintain a healthy work-life balance while making a real impact.

Job description

As a Fraud Officer, you will:

• Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.

• Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.

• Collaborate with teams and external partnerspromoting fraud awareness within DWP and engaging effectively with business partners.

• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.

• Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.

• Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.

Due to the nature of this role, it will require occasional travel and overnight stays.

Person specification

Key criteria

Werelooking for individuals who:

• Possess excellent organisational and decision-making abilities to manage complex tasks (Lead Criteria).
• Havestrong communicationand leadership skills, engaging effectively with colleagues and external partners (Second Lead Criteria).
• Are confident in presenting information professionally to diverse audiences.
• Pay attention to small and subtle details andare able toidentifydiscrepancies or inconsistencies acrossvery detailedtypes of evidence e.g.identifydocuments that are potentially not original or official.
• Work well both independently and within a team to achieve shared goals.
• Can handle sensitive situations, including interactions with challenging or vulnerable individuals.
• Demonstrate energy, positivity, and adaptability in delivering outcomes and driving change.

Webinar event

We will be holding a webinar event to let you know more about these roles.This will take place on 03/11/2026 between 12 noon and 1pm. Please follow the link to register for the session.

Vacancy 487078 Fraud Officer

If the webinar page does not open, please check that pop-ups are enabled on your browser .

Those who attend may be contacted following the event for evaluation purposes to improve our service.

Civil Service Careers

The attached link will take you to the Counter Fraud, Compliance and Debt website which gives you further information about these roles CFCD , Civil Service Careers.

Government Counter Fraud Profession (GCFP)

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud role.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of 32,700, Department for Work and Pensions contributes 9,473 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability and Experience.

Ensure that you read the full information about the selection process thoroughly before starting your application .

Please note the closing date for your full application (Application Form, Test, CV and Written Statement) is 23:55 on 10th November 2026

Stage 1 Application Form

Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustments required.

Stage 2 Online Test

After submission of the first stage of your application you will be invited to complete a Customer Service Skills Test . If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 10/11/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Online tests

You will be directed to the Talogy – True Talent Scheduled Maintenance Window Webpage for online tests during an outage.

Our online test supplier will be performing scheduled maintenance between 16:00 and 00:00 on 01/11/2026 . You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

IMPORTANT :After the test deadline, we will look at all candidate scores to decide what the jobs pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job – if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process.

Stage 3 – Curriculum Vitae (CV)

You will be asked to complete a CV with details of your job history, full qualification details, previous skills and experience.You are not required to upload your personal CV.

In the previous skills/experience section you should detail your employment and/or education history relevant to this vacancy(we recommend a maximum of 500 words). The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications.

Your CV will not be formally assessed, so please put the main evidence of your skills into your personal statement click apply for full job details